Privacy Policy

1. About This Policy

This Privacy Policy explains how Dissoendoc Pty Ltd (ABN: 12 345 678 901) ("we", "us", "our") collects, uses, stores, and discloses your personal information when you:

• Visit our website at dissoendoc.com
• Use our oratory skills training services
• Contact us via phone, email, or our contact forms
• Attend our training sessions, workshops, or events
• Subscribe to our newsletters or marketing communications

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Professional Information: Job title, company name, industry, professional experience
• Training Information: Course preferences, skill level, learning objectives, feedback
• Payment Information: Billing address, payment method details (processed securely by third parties)
• Communication Records: Records of conversations, emails, and support requests
• Marketing Preferences: Communication preferences and consent records

2.2 Technical Information

When you visit our website, we automatically collect:

• Device Information: IP address, device type, browser type and version
• Usage Information: Pages visited, time spent on pages, click patterns
• Location Information: General geographic location based on IP address
• Cookies and Similar Technologies: See our Cookie Policy for details

2.3 Sensitive Information

We do not generally collect sensitive information as defined under the Privacy Act. If we need to collect sensitive information for specific training purposes, we will:

• Obtain your explicit consent
• Explain why the information is needed
• Ensure it is handled with extra care and security

3. How We Collect Information

3.1 Direct Collection

We collect information directly from you when you:

• Fill out contact forms on our website
• Register for training courses or workshops
• Subscribe to our newsletter
• Contact us by phone, email, or in person
• Attend our training sessions
• Provide feedback or testimonials

3.2 Third-Party Collection

We may collect information about you from:

• Your employer when they arrange corporate training
• Professional referral sources
• Social media platforms (with your consent)
• Website analytics providers
• Payment processing services

4. How We Use Your Information

4.1 Primary Purposes

We use your personal information to:

• Provide Services: Deliver oratory skills training, workshops, and consultations
• Course Administration: Manage bookings, schedules, and course materials
• Customer Support: Respond to inquiries and provide technical support
• Payment Processing: Process payments and manage billing
• Communication: Send course confirmations, updates, and important notices

4.2 Secondary Purposes

With your consent, we may also use your information for:

• Marketing: Send newsletters, course announcements, and promotional materials
• Improvement: Analyze usage patterns to improve our services and website
• Research: Conduct surveys and market research (anonymized where possible)
• Testimonials: Share success stories (with explicit permission)

4.3 Legal Compliance

We may use your information to:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Protect our rights and property
• Ensure safety and security

5. Information Sharing and Disclosure

5.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5.2 Permitted Disclosures

We may disclose your information to:

• Service Providers: Third parties who help us operate our business (payment processors, email services, website hosting)
• Professional Advisors: Lawyers, accountants, and other professional advisors
• Training Partners: Guest speakers or co-trainers involved in your courses
• Corporate Clients: Your employer if they arranged and are paying for your training
• Legal Requirements: Law enforcement or regulatory bodies when required by law

5.3 International Transfers

Some of our service providers may be located overseas. We ensure that:

• Your information is protected by appropriate safeguards
• We comply with Australian privacy laws regarding overseas transfers
• We only use reputable international service providers

6. Data Security

6.1 Security Measures

We implement reasonable security measures to protect your personal information, including:

• Technical Safeguards: Encryption, secure servers, access controls
• Administrative Safeguards: Staff training, confidentiality agreements, access limitations
• Physical Safeguards: Secure facilities, locked cabinets, controlled access

6.2 Data Breach Response

In the event of a data breach that is likely to cause serious harm, we will:

• Notify the Office of the Australian Information Commissioner within 72 hours
• Notify affected individuals as soon as practicable
• Take immediate steps to secure the breach and prevent further unauthorized access
• Investigate the cause and implement measures to prevent similar incidents

7. Data Retention

7.1 Retention Periods

We retain your personal information for different periods depending on the purpose:

• Training Records: 7 years after course completion (for certification purposes)
• Financial Records: 7 years after the last transaction (for tax and legal compliance)
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: 26 months from collection
• Support Communications: 3 years after resolution

7.2 Secure Disposal

When we no longer need your information, we securely delete or destroy it using industry-standard methods.

8. Your Rights

8.1 Access and Correction

Under the Privacy Act, you have the right to:

• Access: Request copies of the personal information we hold about you
• Correction: Ask us to correct any inaccurate or incomplete information
• Explanation: Receive information about how we handle your personal information

8.2 Marketing Opt-Out

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences in your account settings

8.3 Complaints

If you have concerns about our handling of your personal information:

1. Contact our Privacy Officer using the details below
2. We will investigate and respond within 30 days
3. If unsatisfied, you can complain to the Office of the Australian Information Commissioner (OAIC)

9. Cookies and Website Analytics

Our website uses cookies and similar technologies. For detailed information about our use of cookies, please see our Cookie Policy.

9.1 Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled.

9.2 Optional Cookies

We use optional cookies for analytics and improving user experience. You can control these through our cookie consent banner or your browser settings.

10. Children's Privacy

Our services are designed for adults in professional settings. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do:

• We will post the updated policy on our website
• We will update the "Last updated" date
• For significant changes, we will notify you by email or website notice
• Your continued use of our services constitutes acceptance of the updated policy

12. Contact Information

12.1 Privacy Officer

For any privacy-related questions, requests, or complaints, contact our Privacy Officer:

12.2 General Inquiries

For general questions about our services:

Email: [email protected]
Website: dissoendoc.com

12.3 Regulatory Authority

If you wish to make a complaint about our handling of your personal information to the privacy regulator:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

13. Definitions

Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Sensitive Information: A subset of personal information including information about racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal records, and health information.

Australian Privacy Principles (APPs): The 13 principles in the Privacy Act 1988 that govern how personal information is collected, used, stored, and disclosed.